WE ACCEPT PAYPAL AND ALL MAJOR CREDIT CARDS.
| FAQ |
PLEASE LOG INTO YOUR VANDAL COLLECTIVE ACCOUNT TO ACCESS YOUR ORDER STATUS AND TRACKING INFORMATION. WITHIN YOUR ACCOUNT YOU CAN ACCESS YOUR ORDER HISTORY AND ALL RELEVANT TRACKING INFORMATION. YOU WILL ALSO RECEIVE AN EMAIL ONCE YOUR ORDER SHIPS WITH YOUR TRACKING INFORMATION.
ONCE WE SHIP YOUR ORDER, YOU WILL RECEIVE AN EMAIL PROVIDING YOU WITH SHIPMENT DETAILS, INCLUDING THE DATE OF SHIPMENT AND ANY TRACKING DETAILS. IF YOU WISH TO ENQUIRE ABOUT WHETHER YOUR ORDER HAS BEEN SHIPPED PLEASE LOG ONTO YOUR ACCOUNT AND GO TO ‘MY ORDERS’. ALL TRACKING INFORMATION WILL BE STORED HERE.
AS A GENERAL RULE WE AIM TO SHIP OUT ALL ORDERS WITHIN 3 BUSINESS DAYS OF RECEIVING THE ORDER.
DEPENDING ON YOUR ADDRESS AND SELECTED FREIGHT SERVICE, YOUR ORDER WILL TAKE APPROXIMATELY 8-12 BUSINESS DAYS TO ARRIVE WORLDWIDE.
FOR ALL DOMESTIC ORDERS, PLEASE ALLOW 3-6 DAYS FOR DELIVERY.
PLEASE NOTE DELIVERY TIMES ARE SUBJECT TO LOCATION AND CHOSEN SHIPPING METHOD.
WE ACCEPT RETURNS WITHIN 15 DAYS OF YOUR ORDER PURCHASE DATE. WHEN YOU RETURN YOUR ORDER THE ITEM MUST BE SENT BACK IN A RESALEABLE CONDITION (TAGS ATTACHED, UNWASHED AND UNWORN). YOUR REASON FOR RETURNING THE GOOD MUST BE CLEARLY EXPLAINED ON THE RETURNS FORM, WHICH IS INCLUDED IN YOUR DELIVERY.
PLEASE ALLOW 2 WEEKS FROM THE TIME YOU MAIL YOUR ORDER FOR YOUR RETURN OR EXCHANGE TO BE PROCESSED. WE WILL NOTIFY YOU VIA EMAIL ONCE YOUR RETURN HAS BEEN PROCESSED.
IF YOU ARE EXPERIENCING ANY TECHNICAL ISSUES PLEASE CONTACT US AT INFO@THEVANDALCOLLECTIVE.COM
FOR US TO BEST HELP YOU PLEASE EMAIL US THE FOLLOWING DETAILS:
- YOUR OPERATING SYSTEM (E.G WINDOWS VISTA, MAC OS X)
- INTERNET BROWSER (INTERNET EXPLORER 7, FIREFOX, SAFARI)
- WHAT URL YOU WERE TRYING TO ACCESS ON OUR SITE
- WHAT TIME THE PROBLEM OCCURRED.
INTELLECTUAL PROPERTY RIGHTS
VANDAL COLLECTIVE IS A GLOBALLY REGISTERED TRADEMARK OWNED BY VANDAL COLLECTIVE LTD LLC. ALL MARKS, NAMES, ILLUSTRATIONS, IMAGES, LOGOS, REGISTERED/UNREGISTERED DESIGNS, CONTENT AND OTHER INTELLECTUAL PROPERTY THAT APPEARS ON THIS WEBSITE REMAINS THE EXCLUSIVE PROPERTY OF VANDAL COLLECTIVE AND MAY NOT BE COPIED, REPRODUCED, REPUBLISHED, DOWNLOADED, POSTED, BROADCASTED OR MADE AVAILABLE TO THE PUBLIC WITHOUT THE PERMISSION OF VANDAL COLLECTIVE.
PRIVACY
IF YOU SEND CORRESPONDENCE VIA THE VANDAL COLLECTIVE WEBSITE THROUGH EMAIL, FAX OR POST, VANDAL COLLECTIVE WILL RETAIN SUCH INFORMATION IN THE RECORDS OF YOUR ACCOUNT. WE WILL ALSO RETAIN CUSTOMER SERVICE CORRESPONDENCE AND OTHER INFORMATION FROM PAYPAL ABOUT YOU. WE RETAIN THESE RECORDS SO THAT WE CAN FULFILL YOUR ONLINE PURCHASES IN ADDITION TO MEASURING AND IMPROVING OUR CUSTOMER SERVICE. VANDAL COLLECTIVE WILL NOT SHARE, SELL OR RENT RETAINED CUSTOMER INFORMATION WITH ANY THIRD-PARTY PERSONS OR COMPANIES. WE MAY, OVER TIME, DELETE THESE RECORDS IF PERMITTED BY LAW. YOU SHOULD ALSO BE AWARE THAT WE MAY DISCLOSE SPECIFIC INFORMATION ABOUT YOU IF NECESSARY TO DO SO BY LAW OR BASED ON OUR GOOD FAITH BELIEF THAT IT IS NECESSARY TO CONFORM OR COMPLY WITH THE LAW OR IS NECESSARY TO PROTECT THE USERS OF OUR WEB SITE, THE SITE OR THE PUBLIC. PLEASE READ CAREFULLY THE PRIVACY POLICY OF PAYPAL WHEN CREATING AN ACCOUNT OR PROVIDING THEM WITH YOUR CREDIT CARD DETAILS.
SECURITY POLICY
WHEN PURCHASING FROM VANDAL COLLECTIVE YOUR FINANCIAL DETAILS ARE PASSED THROUGH A SECURE SERVER USING THE LATEST 128-BIT SSL (SECURE SOCKETS LAYER) ENCRYPTION TECHNOLOGY. 128-BIT SSL ENCRYPTION IS APPROXIMATED TO TAKE AT LEAST ONE TRILLION YEARS TO BREAK, AND IS THE INDUSTRY STANDARD. IF YOU HAVE ANY QUESTIONS REGARDING OUR SECURITY POLICY, PLEASE CONTACT OUR CUSTOMER SUPPORT CENTRE HERE INFO@THEVANDALCOLLECTIVE.COM As you browse thevandalcollective.com, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with thevandalcollective.com The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt out of AdRoll and their partners' targeted advertising.
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